FAQ

If your new replacement key will not fit into place, is the wrong size, oriented incorrectly or will not accept the hinge pieces included, you have almost certainly selected the wrong hinge type or laptop model! Do not attempt to force any items into place since this can cause the key to break and render it useless! Contact our support team and our experts will be happy to help you find the compatible part!

If a specific part is unavailable when selected, an estimated restock time will be displayed along with the option to sign on to our notification list if you’d like to be notified once it is available again**. Enter your email address where prompted, then click the ‘Email me When Available’ button. We’ll send an email alert immediately once the requested items are back in stock on our website!

**Our support team does not respond to direct inquiries requesting availability. Harassment of our customer service team regarding out of stock products will result in being blacklisted. Please check the product page for details on when a specific item will be restocked!

With each quantity purchased, you will receive everything required to replace and repair a broken or missing keyboard key! This includes:

• Key cap
• Hinge mechanism
• Rubber cup
• Metal brackets (specific keys only)
• Installation guides for your specific key type

Our Customer Service will answer all inquiries Monday through Saturday. If you have not received a response from us, it may be due to any of the following reasons:

Some laptops utilize various different “hinge” mechanisms that attach the key cap to the keyboard. Although they look identical on the outside, removing a key cap can show some very different hardware underneath. For example, the image below depicts three of the same keyboard models from a Dell Latitude D630. However, the different hinge types are apparent once the key caps are removed.

Note the differences between the hinge mechanisms. When determining your hinge style, it is critical that you select the exact same type as your machine utilizes, otherwise your key replacement kit will not be compatible. If you are unsure, simply Contact Us to submit an image and we will eliminate the guesswork!

We can’t add items or upgrade shipping options after an order is placed. However, we can cancel the order or make simple changes such as recipient name or address spelling updates. Please contact us or send an email to [email protected] if you need to cancel an order before it is processed! Once orders are fulfilled and shipped, we are unable to make any further changes.

If your tracking number indicates ‘Shipment Received, Package Acceptance Pending’, this means your order has been picked up from our facility and is on its way to a USPS sorting center. This description can be confusing and lead customers to believe the package has not even been shipped, which is not the case. Your order has entered into the USPS system and is in transit to the destination.

During periods of high volume (particularly during October through December), your tracking status may not update for multiple days (or at all) until your package actually enters the shipping network and begins its transit to you. Please be patient during this time, as we can assure your order was shipped, accepted and is on the way!

To assure genuine OEM quality and fitment, our replacement keys are selected from both new and overstock keyboard units. However, parts can also be removed from broken, damaged or previously used machines. In every case, we thoroughly inspect and clean each and every item before it is packaged for shipping to assure our customers receive the highest quality parts. While some keys (especially older or out of production models) can show minimal signs of wear such as small scuffs, scrapes, light shine or key wear, etc., no items are ever shipped that would be considered beyond their acceptable lifespan.

Unfortunately not. All of our products are packaged together as a full replacement kit. We do not offer any components separately at this time.

If your return has been rejected, it may be due to one or more of the following reasons:

• No RMA number provided on the return package
• Damaged, missing, incorrect or modified items sent back
• Return form not included or missing information
• Order returned outside of the returns/exchange window

If your return has been rejected, please reach out to our support team who can assist you with your return or exchange.

No, we do not have any fully functional keyboard units for sale at this time.

You may need to remove a damaged or worn keyboard key to examine the hinge type underneath for replacement. This process will vary for everyone and we provide a general guide to get you started. Check out our video tutorial for the most common key removal methods!

We currently do not offer discounts on single item purchases. However, we do run promotions from time to time that may cover certain models, offer unique holiday savings, etc. Check out our social media pages to stay up-to-date on any special promo codes we have to offer! If you are looking to make a large bulk purchase or are a school or educational facility, please contact us and we may be able to offer a unique discount code for you based on your purchase.

Depends on the model. Most of our replacement keys are opaque (do not allow light to shine through the underside). Some products will contain the option to select ‘Backlit’ or ‘Not Backlit’ replacement keys. If a particular laptop model is only available with backlit keys, our replacements for it will also be backlit compatible. If no backlight selection options are available, our replacement parts are likely also not backlit. Feel free to contact us if you have any questions regarding backlit compatibility with your model!

You’ll need to know which hinges are used on your keyboard in order to choose the correct part type. If your model is not currently missing any keys, you’ll need to remove one for self inspection or to submit an image to our support team. We suggest removing any alphanumeric (A-Z, 0-9) key, as these are the easiest.

Most in stock items ship out within 1-2 business days via USPS (United States Postal Service). Because transit times can vary across the entire world, please see our Shipping page for estimated delivery times for both domestic and international packages.

We ship to many locations throughout the world! However, some countries may be excluded from our shipping locations for various reasons. Check out our Shipping page for more details!

We do not ship to the following countries at this time:

• Afghanistan
• Algeria
• Angola
• Antarctica
• Antigua and Barbuda
• Armenia
• Aruba
• Azerbaijan
• Bangladesh
• Barbados
• Belarus
• Belize
• Benin
• Bhutan
• Bolivia
• Bosnia and Herzegovina
• Botswana
• Brazil
• British Indian Ocean Territory
• Brunei
• Burkina Faso
• Burundi
• Cambodia
• Cameroon
• Cape Verde
• Cayman Islands
• Central African Republic
• Chad
• China
• Colombia
• Comoros
• Congo (Brazzaville)
• Congo (Kinshasa)
• Cook Islands
• Costa Rica
• Cuba
• Curaçao
• Djibouti
• Ecuador
• El Salvador
• Equatorial Guinea
• Eritrea
• Ethiopia
• Gabon
• Gambia
• Ghana
• Grenada
• Guatemala
• Guinea
• Guinea-Bissau
• Guyana
• Haiti
• Honduras
• India
• Iran
• Iraq
• Ireland
• Israel
• Italy
• Ivory Coast
• Jamaica
• Jordan
• Kazakhstan
• Kenya
• Kiribati
• Kyrgyzstan
• Laos
• Lebanon
• Lesotho
• Liberia
• Libya
• Macao
• Madagascar
• Malawi
• Maldives
• Malta
• Mauritania
• Mauritius
• Mayotte
• Mongolia
• Morocco
• Mozambique
• Myanmar
• Namibia
• Nepal
• Nicaragua
• Niger
• Nigeria
• North Korea
• Oman
• Pakistan
• Palestinian Territory
• Panama
• Papua New Guinea
• Paraguay
• Peru
• Reunion
• Russia
• Rwanda
• Samoa
• Senegal
• Seychelles
• Sierra Leone
• Solomon Islands
• Somalia
• South Africa
• South Sudan
• Sri Lanka
• Sudan
• Suriname
• Swaziland
• Syria
• Tajikistan
• Tanzania
• Timor-Leste
• Togo
• Tonga
• Trinidad and Tobago
• Tunisia
• Turkmenistan
• Turks and Caicos Islands
• Uganda
• Ukraine
• Uzbekistan
• Vanuatu
• Venezuela
• Vietnam
• Western Sahara
• Yemen
• Zambia
• Zimbabwe

If some of your keys are intermittent or unresponsive (e.g., sporadic or no display with certain keystrokes), our product will not correct the issue. For a majority of these instances, a full replacement keyboard will correct the problem. At this time, we do not offer entire replacement keyboards.

No, we currently only sell individual keyboard keys. Other components of the keyboard or palmrest are not kept in our active inventory at this time. If a specific part is not shown on our website, it is not available for sale!

We do not offer telephone customer support at this time. Please send us a message via our Contact Us page!

All of our products are priced individually as shown on our website. Shipping charges will vary based on the service selected and delivery location and are non-refundable.

Orders delivered within the US are not subject to any additional fees with exception to package or freight forwarding, mail intercept, etc., which are services that would be already set in place by the Customer.

International customers are responsible to adhere to all applicable customs regulations, import fees due, duty tax, etc., which will vary by destination. Please refer to your country’s rules regarding imported goods for further information.

We are not affiliated with any major laptop brands. However, we do work closely with major keyboard manufacturers and electronic recycling companies all around the world as an independent vendor and reseller of these products.

Yes! We work with electronic recyclers and keyboard suppliers to obtain parts from genuine units that are brand new, non-functional or otherwise unusable so they are guaranteed to fit, look and feel virtually identical to the original! None of our products are 3D printed or copies in any way. All laptop keys are removed from their respective models or keyboards supplied by the official manufacturers and are cleaned and inspected before packaging. We do not sell cheap, low quality or fake replacements!

Some models will have the option to choose keys that are “with cutout” or “no cutout”. This refers to the G, H and B keys and the center component which controls the mouse pointer. Keys that feature a cutout for the center trackpoint are shaped differently than keys that do not. This is very important, as choosing the incorrect option may result in an incompatible key! Please see the images below for reference:

Removing broken or damaged hinge pieces is an easy process! The exact removal method will vary between models; however, most hinges will attach via three or four mounting points located on the keyboard. Start by removing the hinge on the most accessible side and the remaining clips will come free. Rubber cups do not need to be removed if undamaged. If these do require removal, they can be pulled free with your fingers or scraped off of the keyboard contact point, as they are attached only by light adhesive.

This is an issue with our payment provider who can sometimes reject IPv6 addresses. Please try completing your purchase at a later date or using a different device.

We do not provide a warranty on any of our products. However, we will gladly accept returns or exchanges within 30 days of the original order for any purchases that are shipped back in undamaged condition!

Express shipping and/or rush processing is currently not available. All in stock orders are processed and shipped within 1-2 business days. Our fastest delivery option for domestic orders is via USPS Priority Mail.

All items are shipped via United States Postal Service from our Northeastern Pennsylvania facility. Please refer to our Shipping page for more details!

Of course! Our replacement keyboard key kits are quick and easy to install. Installation takes only a few seconds to complete with our easy to follow Installation Guides. Even the most technically incapable person can install a replacement key!

Returning or exchanging your purchase is a simple and straightforward process. Please refer to our Returns & Exchanges page for more information!

Some of our products are extremely rare, expensive, difficult to source or are discontinued. In some cases, we’re the only company in the world to provide replacement parts for select models! To assure all customers have an equal opportunity to purchase repair parts, we do ask to please return your undamaged products using our Returns and Exchanges guide. Your return part may end up helping another customer complete their repair, who would have otherwise been unable to find the part anywhere else!

We currently only provide full key replacement kits for all models which include the key cap, hinge mechanism pieces and rubber cup.

We have an extensive inventory of components for a wide range of laptop makes and models and are consistently updating our inventory with the newest and most popular products. We only offer models we currently have available. In some cases, an item may be on back order, in which we will notify our customers promptly of the status of their order. There may be various models in our category list that are not linked to a product. If this is the case, we currently recognize the model, but do not offer any specific products at this time.

No. Laptop keyboard key replacement kits must be ordered specifically for your brand and model. Keyboard keys vary widely in size, shape, finish and visual appearance. We offer products for an extensive variety of models. You can easily browse for your model or use our powerful search tool quickly find your model and corresponding replacement kit.

Absolutely! All orders are shipped via USPS with tracking information included. Domestic packages can be tracked straight to your door! For international orders, tracking information may only be available until departure from US customs. Additional tracking information may not be available depending on the destination country. Only select countries will be able to track their parcels until delivery.

We strive to include every make and model of laptop currently available into our product lineup. If you cannot locate your model, try using a less specific designation (e.g., “Acer Aspire 5652-3691” could be shortened to “Acer Aspire 5652”). If you are still unable to locate your product, please contact us and we may have your product available as unlisted inventory.

Many laptop models utilize various colors and finishes (e.g., silver, blue, white or matte black, gloss black, etc). Any models that utilize multiple colors and/or finishes will have the option to choose a color before adding the item to your shopping cart. Simply select the desired option from the drop down menu and you will receive the specified color or finish for your machine!

*Slight color or finish variations may be possible due to the manufacturing differences between keyboard suppliers.

If we list a specific model but the link is unable to be clicked or a product page is unavailable, we are aware of the model but do not have any items currently in stock for it.

While we strive to keep a full inventory at all times, certain key and hinge combinations may occasionally be out of stock or damaged during fulfillment. We work closely with our suppliers to obtain the latest inventory when required and will notify you if any of your items are back ordered along with an estimated shipping date if possible.

We currently do not accept purchase orders. All products must be purchased using the available payment methods we provide during checkout.

No way! Our replacement keys are genuine OEM replacements and will not void any warranty on your model! Our replacement parts are the exact same components that are on the original models. You’ll never be able to tell your key was even missing after completing your repair!

Some laptop models are extremely rare, expensive or difficult to source. Likewise, some models require parts that are not even available on the consumer market! We work closely with our part suppliers and manufacturers to obtain components so we are able to offer them to our customers at a fraction of the price it would take for a full keyboard repair!

Orders that are shown to be in ‘processing’ may not have yet been shipped. Most orders will ship within one to two business days of the initial order. However, some items can be out of stock or otherwise not available for immediate shipment. We will generally send an email with specifics and estimated delivery times for your products. If you are still unsure of the status of your order, please feel free to Contact Us with any questions you may have!